Privacy policy

This policy explains the what, how and why of the information we collect when you visit our website or you use our services. It also explains the specific ways we use and disclose that information. We want to make it clear, we take your privacy extremely seriously, and we never sell your data for sales or marketing use. Our aim is to be as clear and open as possible about what we do and why.

This Privacy Policy is effective and updated as of 17th April 2025. Links within this site to other websites are not covered by this Privacy Policy.

Information collection and use

When you use the website, send us an email, call us, or communicate with us in any other way, you are voluntarily giving us information that we collect.

That information may include your contact name, physical address, email address, IP address, phone number and other information which sometimes involves us asking for data from individuals that is classed as sensitive.

By giving us this information, you agree to this information being collected, used, disclosed, and stored by us, as described in this Privacy Policy.

Collecting and processing this personal (and sometimes sensitive) data is an inherent part of our core business, and we are committed to reducing the risk of such data being misused, exposing participants in our research to potential detriment.

We are committed to meeting the requirements of all applicable data protection legislation and requirements, including the following laws, codes and standards:

UK Data Protection Act 2018 The UK / EU General Data Protection Regulation (GDPR) Market Research Society’s (MRS) Code of Conduct ISO/IEC 27001 – Information Security Management quality standard UK Cyber Essentials

We may process your data for:

Responding to an information request about what we do Understanding how you interact with the website and social media To perform any contractual obligations. For example: Account management activity – email, written and verbal communications Financial activity – billing communications Promotional activities – updates on Paddl news and services ⠀ Legal basis for processing personal information

Unless otherwise specified, the legal basis for processing your data will be either because you have given consent for one or more specific purposes; or processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Your rights, access and control of your personal information

The data we gather from you is stored on secure 3rd party servers in accordance with the UK / EU General Data Protection Regulation (GDPR).

You have the right to see what information: is held about you; have incorrect information corrected; and to have it removed.

Where we hold your personal information we’ll:

Provide records of what we hold when you request this from us Correct it if it’s inaccurate, especially if you ask us to Stop processing personal information where we can, and if you ask us to Stop sending you mailing information when you ask us to (opt out)

To do this or if you have a concern about the way in which we have handled any privacy matter you can contact our support team at support@getpaddl.co.uk.

Your personal information will be kept for as long as needed to provide our services or until such time as the data is reviewed by us or is removed at your request. Any personal information recorded in print/hard copy will be securely destroyed/shredded by our contracted specialist service IDSL. All electronic/digital files will be removed/deleted so that the information is put “beyond use” by the user of the device or media i.e. cannot be recovered from backup.

Cookies

On rare occasions, we may use cookies and other similar devices sparingly for quality control, validation, or to prevent bothersome repeat surveying. (A cookie is a piece of information that web servers send to your browser file when you access a website we are using - we do not use cookies on this website ~www.getpaddl.co.uk~ - then when you come back to a website, that website will detect whether you have cookies on your browser file.) You can configure your browser to notify you when cookies are being placed on your computer or to reject cookies altogether. We do no other invisible processing of your data, nor do we attempt to obtain any data from your computer or mobile device.

Notification of changes

Paddl Ltd reserves the right to change the privacy policy statement without notice. It is the responsibility of users to check this privacy statement regularly.

Reviews

Tom has been working on a project for us recently where a client had experienced an ongoing leak which they could not locate. They carried out trace and access over half a day and managed to find the issue that two other contractors had not located and resolved. Shortly after Tom went on leave and his colleague Michael has taken over, you can tell their working relationship/handover strategy is strong because the transition was seamless and the client was kept up to date at every stage. They have just begun the redecoration works following approval from the insurer and the owner of the affected property has given glowing feedback on the whole process. Thank you again to you both and your wider team on the work on this so far.

Jessica Hall

Watson

We have worked with Michael and his team for many years and have always found them to be highly professional, responsive, and efficient. Their quick communication and consistent support have made working together a pleasure, and we would not hesitate to recommend their services.

Sue Wilson

Martin & Co

We’ve been working with Paddl for a few years now, mainly on insurance-related call-outs and reinstatement jobs. They don’t waste time, they trust you to crack on, and they sort the backend stuff without you having to chase. Dead easy to work with. It makes a big difference working with a company that actually understands the trade and values reliable subcontractors.

Callum Crouch

CC Plumbing & Heating

I have worked with Michael very closely on a couple of projects, recently. He is very knowledgeable, and efficient at what he does. Every client he has contact with all speak very highly of him.

Shaun Jewitt

Watson

Recently asked for Michael and Tom's help in relation to a fire that broke out at a development we manage. I have to say their expertise is second to none, and they went above and beyond with their service. Suffice to say they are my number 1 go to in a crisis such as this! All your expert needs under one roof. :)

Sarah Driscoll

Watson

I've worked with Micheal on many insurance repair jobs, everything's always well-organised and clear from the start, which makes our job on-site a lot smoother. Payments are fair and on time, and they’re always just a phone call away if anything crops up. I look forward to working with Paddl in the future.

James Coulman

Builder

Paddl first contacted me for an emergency call-out after a major leak in a customer’s home. Since then, I've been regularly brought in on their insurance-related jobs, and it's been a great partnership. The team are very efficient and things get done.

Danny Green

Plumber

As a joiner, I’ve been involved in everything from replacing damaged floors to full internal reinstatements, there’s no faffing around, which means I can just get in and crack on with the work. Communication is spot on, and they’re good people to deal with.

Brad Blewitt

Joiner

It is great to have worked with Michael and his team as they are very responsive and they take full responsibility from beginning to end when a task is assigned. A pure hassle free experience and great outcome. Thank you for that service and we wish to work very closely with you.

Sennon De Silva

Parklane Properties

Michael and his team have assisted us with various complex emergency projects over the years, and we have always found them to be proactive and professional with getting remedial works approved by insurers and completed. We have always been pleased with the quality of work produced and would definitely recommend Michael and his team.

Tom Bradburn

Rushbond

I’ve done a fair bit of insurance work with Paddl and can’t fault them. They keep you in the loop, provide all the info upfront, and pay on time.

Vaughan Frary

Painter

Working with Michael and his team has been brilliant. They are always available to provide support, no matter the time or nature of the issue. Their professional and organised approach to managing projects consistently adds value, not only to our work but also to the service we deliver to our clients. I would absolutely recommend their services to anyone.

Emma Plews

Watson

We have had a flood on a recent rental property and the landlord was panicking at the costs and process involved with dealing with the claim. I got in touch with Paddl who visited the property the same day and took the time to talk the landlord through the whole process which eased the stress involved. They also met with the tenants and talked them through the process and found them a really nice place to stay whilst works was ongoing. Micheal and Tom have been excellent to work with and are Highly recommended.

Sohail Ahmed

Dwell

Exceptional Service for Over 8 Years – Highly Recommended! As a lettings agent, I’ve worked with this loss adjusters company for over 8 years now, and I can honestly say they are one of the most professional, reliable, and knowledgeable teams I’ve had the pleasure of dealing with in the insurance world.

Ami Cluderay

Hop

Paddl have been extremely helpful with bringing out properties back to life after significant damage caused by leaks. They take all the stress away for me as a property manager. Communication is superb and nothing is ever too much trouble. I would recommend in a heartbeat.

Candice Wrigley

Hunters

I am the Lettings Manager of an Estate Agency in Leeds and have been working with Michael and his team for a number of years now. They have been fantastic at dealing with our emergency issues any time of day, any day of the week. They take on the full scope of work that follows these emergencies including updating tenants and landlords every step of the way, mitigating the resource burden that usually impacts our office. The best part, the service is free of charge!

Charlotte Sisson

Parklane Properties Leeds

Great Service from Michael and the Paddl team. Michael and his colleagues at Paddl are always on hand when an emergency arises, offering an efficient and responsive service to resolve any issue. We find Michael and his team very professional and thorough in their approach, handling all aspects from start to finish.

Matthew Wilson

Mudd & Co Block Management

Michael and his team came warmly recommended and we have not been disappointed. Excellent service, great communication with us and our clients. Thank you so much.

Donna Barnes

Littlefairs Property Company

If you need emergency support for your property, get in touch with our team.